Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heidi@skywear.com. If your return is within Canada, we will send you information on how to retain a return shipping label with Canada Post, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For Customers residing in United States and Internationally, you are responsible for all charges related to shipping the item back to us.  If you request an exchange, we will cover the shipping when we send the new item back to you. 

Returns of online ordered products purchased on Skywear.com will be accepted at Labusch Skywear Warehouse location (291 A/B Victoria Street North, Kitchener, ON N2H 5E1) with a copy of your packing list and/or invoice that was included with your shipment. Please call first to make sure that we are available. 

You can always contact us for any return questions at heidi@skywear.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.

All returns without a receipt will be credited to a gift card, at the lowest price in the last 14 months.

Shipping charges for on-line orders can not be refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

At Labusch Skywear Inc., we stand behind everything we sell.

COVID

Due to circumstances beyond our control related to COVID-19, we are taking all necessary precautions to ensure our employees are protected. We are doing our best to fulfill orders as quickly and safely as possible however additional delays may also occur with carriers delivering parcels on our behalf. Email updates are provided (if possible) as parcels are shipped and are your best source for parcel tracking information. Some international shipments do not have tracking information.  Please allow 4-12 weeks delivery.

Thank you for your understanding. Stay safe.

We want to provide the best shopping experience possible.